Asked lots of questions since it is a lot of money and then he offered something that he realized that he could not actually follow through on. We spend 2 hours with him since we were seriously considering upgrading our membership. Victor seemed very nice but then he turned very angry at the end. Miguel did the tour for us and he was fantastic. Presentations - if you decide to attend the 1.5 hour presentation for a membership be wary of Victor. Beach is fantastic and beautiful white sands. Be sure to make reservations for Toro and Zen the first day that you arrive. Burgers by the kids lounge and at Impanema for lunch was delicious! We loved Impanema, Toro and Zen restaurants. Recommend a little more lighting for night golf. Loved the rock violinist and had a great time at the miniature golf. Highly suggest that you keep this at the Eclipse terrace outside along with the Live DJ since it is much more cooler than at the Moon lounge. Tues the music was fabulous while thurs was not so great. We went to the Silent Disco on Tues and Thurs. Very friendly, great smile and was extremely helpful with sorting out our charges. Very friendly, fast worker and was always on the lookout to help any guests - Henry - vacation planner. It is an amazing experience which everyone should try. My husband has been to a lot of masseuses and Ana is the best masseuse that he has ever had. You were always very prompt in your response and very thorough! - Massueses: Ana, Angelica and Eligia : Wonderful masseuses! We wish we could take Ana home with us. You made everything so effortless for me so we could thoroughly enjoy our vacation while we were there. If you like big resorts with lots of great restaurants with an amazing spa this is the place for you! Shout out to a few people that made our time enjoyable: - Guy Joseph: Thank you for making all of our reservations in advance for the spa and nail salon.

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